Customer Services online training
No VAT
No VAT
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
But how is this done?
How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Duration 75 mins*
Approved by CPD
CPD Units: 3
Module
Module Name
Pass % Required
1
2
3
4
5
6
7
8
9
About the Course
What is Customer Service
The Goals of Great Customer Service
Discovering and Understanding Customer Needs
Delivering Maximum Levels of Customer Service
Making Customers Feel Great From the Start
Communication Skills
Non-verbal Communication and Body Language
Dealing with Customer Complaints
70%
70%
70%
70%
70%
70%
70%
70%
70%
Modules
Module 1 – About the Course – Pass rate 70%
Module 2 – What is Customer Service – Pass rate 70%
Module 3 – The Goals of Great Customer Service – Pass rate 70%
Module 4 – Discovering and Understanding Customer Needs – Pass rate 70%
Module 5 – Delivering Maximum Levels of Customer Service – Pass rate 70%
Module 6 – Making Customers Feel Great From the Start – Pass rate 70%
Module 7 – Communication Skills – Pass rate 70%
Module 8 – Non-verbal Communication and Body Language – Pass rate 70%
Module 9 – Dealing with Customer Complaints – Pass rate 70%
When will I get my certificate?
Once you have successfully passed our course you will be able to download and print your certificate immediately.
I’m a business owner, do you do bulk buys?
Yes we do, please click here to read more about our bulk buys and corporate subscription packages.
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*The course duration is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions
