Project Description

Candidate Login
Business Login
Free Trial

Customer Services online training

Insight Online Training
Insight Online Training

No VAT

Customer Services online training
Insight Online Training
Insight Online Training

No VAT

Insight Online Training

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

But how is this done?

How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Duration 75 mins*

Approved by CPD

CPD Units: 2

Module

Module Name

Pass % Required

1

2

3

4

5

6

7

8

9

About the Course

What is Customer Service

The Goals of Great Customer Service

Discovering and Understanding Customer Needs

Delivering Maximum Levels of Customer Service

Making Customers Feel Great From the Start

Communication Skills

Non-verbal Communication and Body Language

Dealing with Customer Complaints

70%

70%

70%

70%

70%

70%

70%

70%

70%

Modules

Module 1 – About the Course – Pass rate 70%

Module 2 – What is Customer Service – Pass rate 70%

Module 3 – The Goals of Great Customer Service – Pass rate 70%

Module 4 – Discovering and Understanding Customer Needs – Pass rate 70%

Module 5 – Delivering Maximum Levels of Customer Service – Pass rate 70%

Module 6 – Making Customers Feel Great From the Start – Pass rate 70%

Module 7 – Communication Skills – Pass rate 70%

Module 8 – Non-verbal Communication and Body Language – Pass rate 70%

Module 9 – Dealing with Customer Complaints – Pass rate 70%

When will I get my certificate?
Once you have successfully passed our course you will be able to download and print your certificate immediately.

I’m a business owner, do you do bulk buys?
Yes we do, please click here to read more about our bulk buys and corporate subscription packages.

Screenshots from our Online Training courses (click to enlarge)

Asbestos Awareness Online Training
Asbestos Awareness Online Training
Asbestos Awareness Online Training

Other courses within the Business Skills series:

*The course duration is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions

Our RoSPA, IATP, IFE, IIRSM & CPD approved courses are owned by VideoTile Learning Ltd and are distributed under licence to Insight Online Training.