Conflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas.
‘Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised’
Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable.
Approved by CPD & Institute of Hospitality